Specializing in change management and IT assessment in large public higher education institutions throughout the U.S. and Canada, I perform Information Technology audits, strategic and tactical plan development, project management, design and implement enhanced support services, ERP reengineering and out-sourced (and co-sourced) IT governance models. As an independent consultant, I have worked with Colleges in Illinois, Michigan, Maryland, Florida, Massachusetts, and Alberta to assist with conducting governance and policy audits, contract assurance, software selection, support service enhancement, tactical and strategic planning.
As interim Chief Information Officer, I was
responsible for guiding the Information Technology Services (ITS) division
through a 28 point tactical plan designed to reconfigure governance, enhance services,
refresh policies and equipment, and increase application effectiveness. I developed and delivered a Communication Plan, a Staff Development Plan, a Network Infrastructure Plan, an Equipment Replacement Plan and an IT Strategic Plan. These changes added value to an excellent array
of technological and educational services already provided by Amarillo College.
As Chief Technology Officer, I was a
member of the University Administrative Cabinet and reported directly to the
President. My role was to manage and direct a staff
that supported both Administrative and Academic Computing systems. This included network infrastructure (fiber/copper, servers,
switches and end-user computer, stations), software applications, data security,
and remote access to information. In addition, my staff supported on-demand
computer assistance and staff development. Along with technical support of
distance learning, video conferencing, my staff also supported the campus and
airport telephone systems. This position required a working knowledge of
technical aspects of information and communication systems, as well as the
ability to effectively communicate strategic advantages and benefits of such
systems to the organization. Consequently, a significant part of my job
information and change management.
The Office of Technology at UD continues to be instrumental maintaining
a robust computing system that includes:
The new 18,000 sq. ft Jackaline Baldwin Dunlap
Technology Center that houses two computer labs, a Multimedia Auditorium, a
full-motion video interactive classroom on the Iowa Communications Network (ICN
room), a compressed video classroom, a computer Graphics and Animation
computer lab, and satellite downlink system.
Full Fiber Optic connection of all buildings
with network connections to every classroom, office, lab, seminar room and
residence hall. This includes our remote site at the Airport.
Administrative Computing system (Jenzabar) with which
to conduct business operations.
Fractional DS3 connection to the Internet.
A gigabit Ethernet network (Novell and
Microsoft) that provides
access to the Internet, Library Research and Resource databases, Microsoft
Office applications, GroupWise email and course specific applications and