Skills and General Experience

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                Areas of Expertise


            Twenty years experience in IT leadership and change management

         Developing and/or activating strategic plans (Technology and Educational)

         Change management 

         Business Process Reengineering

         Assessment and reconfiguration of governance structures and processes

         IT Service audits and redesign

         Phone system (Nortel)

        Policy and procedure analysis and development

         Facilitating culture shift from IT-centric to Service-centric.

         Research: Methodologies, APA format, and Disruptive Innovation

         Can teach and actually enjoy it


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