TYPICAL CIO FUNCTIONS/DUTIES IN HIGHER EDUCATION

Compiled by Dr. Laura D. Grandgenett in 2009

FUNCTIONS:

1.      To provide vision and leadership for the planning, implementation and management of communication and information technologies that support learning, teaching and administration.

2.      Direct and manage Information Technology strategic plans, policies and programs.

3.      Provide leadership and management of computer services, network communications, transactional computing processes, information management and security.

4.      Developing and maintaining a responsive, reliable, and secure IT infrastructure.

5.      Maximize the value of technology investments.

DUTIES AND RESPONSIBILITIES:

1.      Organizes and directs all institutional informational resources of the institution, including administrative and academic computing, telecommunications, user training and support, and networking.

2.      Develops and manages long-range plans, policies, budget, facilities, and services. Ensures the acquisition and deployment of institutional information technology resources are effective and efficient.

3.       Collaborates with students, faculty, staff and administration, to build team support, and to cultivate a high quality and responsive IT environment.

4.      Serves on the Presidentís Cabinet as an active participant in the university's strategic planning and decision-making activities.  

5.      Facilitates special technology related projects as needed.

6.      Develop and work with IT steering committees or councils to evaluate, create and/or update IT policies.

7.      Develop and work with IT related academic and administrative committees or forum to evaluate, create and/or update IT procedures and processes to enhance efficiencies and maximize the capabilities of applications.

8.      Oversee and ensure compliance with statutory and regulatory guidelines.

9.      Integrate best and current practice to processes, procedures and policies.

10.  Develop objective means to assess the quality of service provided by the IT department and use the data to improve services.

11.  Enhance the quality of IT services through communication, collaboration, and service level agreements.

12.  Maintain fiscal responsibility.

13.  Provide direction for the development and implementation of IT related activities and institutional projects.

14.  Manage relationships with external entities, including the negotiation of contracts for system acquisition. Maintenance, and custom services.

15.  Work with executive level leadership to assess and support departmental and program needs.

16.  Establish and keep current general and specific equipment and design specifications.

17.  Provide leadership or support for distance education programs.

18.  Establish, develop and/or supervise technology related staff development and/training opportunities for the institutional community.

19.  Ensure the functionality of the web based services.

20.  Present frequent status report updates about technology initiatives.

21.  Develop and implement short and long range plans for IT system infrastructure, capacity, and user support.

22.  Perform other IT related duties as assigned.

 

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